The 5 Best Business Process Improvement Tools Compared

Are you a small business owner in the tech industry, juggling a multitude of tasks daily? Do you strive to manage complex workflows, keep track of sales performance, handle customer interactions, and churn out comprehensive reports, all whilst battling stress and time constraints? If so, you’re not alone. In fact, research by Harvard Business Review indicates that automating work activities could benefit over half of U.S. workers, saving time and boosting productivity by a significant 30%.

As a tech business owner, it makes sense to leverage tools tailor-made for your industry. And that’s why business process improvement software is emerging as a key player in the tech world. These digital powerhouses excel at streamlining processes and making day-to-day operations more efficient, turbocharging your business performance along the way.

Companies today are beginning to realize that they’re not just automating tasks, they’re actually revolutionizing the way they work and making their businesses more efficient, productive, and ultimately, more profitable!

A Taste of What Business Process Improvement Software Can Offer:

  • Streamlined Workflow Management: From simple tasks to complex projects, these tools help you develop, execute, and manage workflows to ensure smooth operations.
  • Enhanced Business Efficiency: By automating repetitive tasks, there’s less room for error and more space for productivity, improving overall efficiency.
  • Improved Decision Making: These tools provide insightful data analysis and reporting, enabling better decision making based on reliable information.
  • Time Saving: Manual tasks are switched to autopilot, freeing up time for strategic and creative thinking.

All set to explore these solutions? Here’s a brief overview of some of the leading business process improvement software out there:

Infographic showing the top five business process improvement software options - business process improvement software infographic mindmap-5-items

Understanding Business Process Management Software (BPMS)

What is BPMS?

Business Process Management Software (BPMS) is a sophisticated toolset designed to help businesses streamline and enhance their operational processes. It allows companies to design, model, execute, automate, and continually refine the tasks and activities that form the core of their business processes. This includes everything from order fulfillment and customer service to internal communication and project management.

Just like a well-oiled machine, a business needs to have all its parts working seamlessly together. BPMS is the oil that ensures this smooth operation. It orchestrates the different software tools from diverse vendors across various processes, making it a cornerstone in digital transformation initiatives.

How BPMS Helps Businesses

At its core, BPMS is about creating efficiency and improving performance. It uses hyperautomation tools to develop new application systems and business models. This is done through annotated process and workflow models, along with rules and descriptive information, to automate complex tasks and workflows.

The beauty of BPMS lies in its ability to use the Business Process Modeling Notation (BPMN) method for modeling a business process from end to end. This standard gives BPMS tools the ability to cohesively coordinate software from different vendors across diverse processes.

Businesses can reap significant benefits from using BPMS. It can lead to cost savings, increased productivity, improved customer service, and reduced risk of errors. In fact, many BPMS vendors highlight supporting continuous improvement as a key advantage of using their products.

The Role of AI in BPMS

Artificial Intelligence (AI) has revolutionized the way BPMS operates. Vendors have been continuously improving their offerings with AI capabilities, including powerful generative AI tools that are now embedded in all the offerings to varying degrees.

AI can automate decision-making processes, provide predictive analytics, and help identify areas of improvement. For instance, AgilePoint’s BPMS platform leverages AI and simulation capabilities to identify design, rule, and flow issues with any process change, ensuring optimal efficiency and effectiveness.

At Anthem CRM, we understand the transformative potential of AI in BPMS and offer solutions that incorporate these advanced technologies. We believe that AI is not just an add-on but an integral part of the future of business process improvement software.

In the end, BPMS is about facilitating business transformation. By integrating AI capabilities, it becomes an even more powerful tool in the quest for operational excellence. So, if you’re looking to improve your business processes, investing in a BPMS could be a game-changing move.

The Importance of Usability in BPMS Tools

Having an advanced business process improvement software isn’t enough if the interface is not user-friendly. The usability of BPMS tools plays a crucial role in the implementation and success of your business process improvement strategies.

User Experience and Interfacing Capabilities

The user experience (UX) and interfacing capabilities of a BPM tool should align with your organization’s needs and expectations. A complex, hard-to-navigate interface can be a stumbling block, preventing your team from utilizing the tool’s capabilities to their full extent.

You should choose a tool that provides a seamless experience for users. Companies like ours, Anthem CRM, understand the importance of excellent UX in business tools. That’s why our business process automation software is designed with a user-friendly interface, ensuring your team can easily navigate and make the most of its features.

The goal is to find a balance between advanced capabilities and ease of use. For example, Smartsheet is known for its work management features, allowing teams to collaborate and orchestrate workflows with minimal human input. However, it supports a smaller ecosystem of pre-built connectors, offers limited reporting features, and scales poorly with large data volumes, making it more challenging to use in larger, more complex environments.

Training and Support for BPMS Tools

The best business process improvement software providers offer comprehensive training and support. It’s essential for users to understand how to use the tool effectively, even with normal training and experience.

At Anthem CRM, we provide ongoing support to our customers, addressing any questions or issues they may have while using our software solutions. We believe that a well-supported team is an empowered team, capable of maximizing the benefits of our software.

Moreover, training should not be a one-time event but an ongoing process. As your business grows and evolves, so do your needs and requirements from the BPMS tool. Regular training ensures that your team remains up-to-date with the latest features and functionalities, enabling them to adapt to changing business environments.

In conclusion, while the technical capabilities of business process improvement software are important, don’t overlook the importance of usability. The tool’s user experience and the vendor’s training and support significantly impact the effectiveness of the BPMS tool in your business process improvement efforts.

Top 5 Business Process Improvement Tools

In business process improvement, there is a wide range of tools available that can assist in optimizing your organization’s processes. However, not all tools are created equal. Here are five of the most effective business process improvement software solutions that have been proven to deliver results.


At the forefront of the business process improvement software market is Appian. Appian’s BPM suite is designed to help organizations build internal tools and workflows within a single workspace. It offers a low-code development environment, enabling non-technical users to design workflows and basic tools, and collaborate on business processes.

Key features of Appian include process modeling, which allows users to visually model business processes using a drag-and-drop interface. It also offers workflows that automate repetitive tasks, a variety of pre-built connectors for third-party SaaS platforms, and real-time monitoring and analytics to track progress and identify bottlenecks.


Bizagi’s BPM suite is an intuitive, low-code, cloud-based product that assists in collaborative process modeling and application generation. It supports the import and export of diagrams in various formats, and offers simulation and process mining to optimize solutions.

One of Bizagi’s standout features is its AI product, which provides conversational analytics. This allows users to ask questions about their data for advanced analytics and improved decision-making.


Microsoft Power Automate is a highly responsive business process automation software. It supports workflows across multiple Microsoft applications and provides a low-code visual interface to create workflows faster. This software is particularly useful within an MS Office environment, making it a powerful tool for organizations already using Microsoft’s suite of tools.


Pegasystems, often referred to as Pega, offers a Customer Decision Hub that uses machine learning, predictive models, and natural language processing to predict and prescribe customer needs in real time. It also features data management to ensure the right information is available at the right time. Pega’s AI is constantly active, tracking activity to help anticipate upcoming needs.


Oracle BPM is a comprehensive business process management suite that provides robust tools for process modeling, automation, simulation, business rules, and integration. It offers comprehensive capabilities for both structured and dynamic (adaptive) case management, along with built-in tools for social collaboration.

At Anthem CRM, we understand the importance of choosing the right business process improvement software for your organization. These tools can significantly enhance your efficiency and effectiveness, but each has its strengths and potential limitations. In the end, the best tool is the one that aligns with your organization’s needs and long-term strategic goals.

How to Choose the Right Business Process Improvement Tool

When it comes to choosing the right business process improvement software, it’s not just about the features. It’s about aligning it with your business perspective and considering it as a long-term strategic investment. As Ryan McEachron, our expert at Anthem CRM, often advises, the right tool will be one that integrates with your existing systems, supports your team’s working style, and scales with your business growth.

Considering Business Perspective and Long-term Strategic Investment

Successful business process management is about more than just automating tasks. It’s about aligning your business functions with customer needs, optimizing resources, and making your operations cost-effective. Therefore, the right business process improvement software should not only be customizable and easy to use, but it should also provide efficient reporting capabilities and support collaboration within your team.

Consider your business goals and how the software can help you achieve them. Will it reduce manual work and streamline operations? Can it help you close sales quicker? Does it support team collaboration and offer real-time reporting? The answers to these questions will guide you to choose the right tool for your business.

Moreover, remember that software is a long-term investment. Opt for a tool that can adapt to your changing business needs and grows with your company. You don’t want to invest in a software that becomes obsolete or unhelpful as your business expands.

Evaluating Product Stability and Capabilities

When evaluating different business process improvement software, focus on their stability and capabilities. A reliable software should offer robust automation possibilities, helpful resources, and integrate with popular tools your business already uses. It’s also essential to choose a platform with an intuitive user interface for ease of use.

As part of their capabilities, the software should provide comprehensive support for quick and efficient resolution of any issues that might arise. This can be particularly beneficial for small businesses that may not have a dedicated IT team.

Additionally, consider the software’s reporting tools. As we’ve detailed in our guide to comprehensive reporting tools, good reporting tools can be a game-changer for businesses. They can help you track performance, uncover insights, and make data-driven decisions.

Finally, involve your team in the decision-making process. After all, they will be the ones using the software. Their insights into repetitive tasks that could be automated or features they find most beneficial can be invaluable in choosing the right tool.

Choosing the right business process improvement software is a crucial decision that can significantly impact your business’s efficiency and growth. By considering your business perspective, treating the decision as a long-term investment, and carefully evaluating product stability and capabilities, you can ensure you select a tool that best fits your unique business needs.

The Role of BPM Platforms in Business Process Improvement

Business Process Management (BPM) platforms are instrumental tools that can bolster the efficiency of your business processes. They leverage advanced technologies to automate repetitive tasks, streamline workflows, and provide valuable insights into your operations. Let’s delve into their different types and how they can expedite application development and digitalize business processes.

Basic BPM Platforms, BPMSs, and iBPMSs

In the realm of business process improvement software, there are essentially three types of platforms: basic BPM platforms, Business Process Management Suites (BPMSs), and Intelligent Business Process Management Suites (iBPMSs) – each offering a distinct set of features and capabilities.

A basic BPM platform primarily includes a graphical business process and rule modeling capability, a process registry/repository for modeling metadata, and a process execution engine. BPMSs, on the other hand, offer a more extensive range of tools, including AI and Robotic Process Automation (RPA) capabilities, providing a comprehensive solution for intelligent and adaptive business processes. iBPMSs are the most advanced category, integrating technologies like machine learning and predictive analytics to offer sophisticated process automation and optimization.

Accelerating Application Development with BPM Platforms

BPM platforms play a pivotal role in fast-tracking the application development process. Gartner’s review highlights that these platforms can help solution architects and business outcome owners enhance application development speed. They do this by providing capabilities that manage different aspects of the business process lifecycle.

For instance, the AgilePoint BPMS is capable of building and modifying applications in real-time, identifying design and flow issues, and generating the applications and interface users need to improve their workflows. This dramatically reduces the time it takes to develop and deploy applications, ultimately improving operational efficiency.

Transforming and Digitalizing Business Processes

The impact of BPM platforms extends beyond accelerating application development – they are key players in the digital transformation of business processes. They can help businesses exploit business moments by digitalizing processes, making them more efficient and adaptable.

For example, the Oracle BPM Suite offers real-time performance measurement with predictive analytics, rapid change modeling, and process optimization through simulation and bottleneck analysis. Such features help in transforming and digitalizing business processes, allowing businesses to stay agile and responsive in the face of changing market dynamics.

At Anthem CRM, we understand the value of efficient business processes in driving growth and success. We specialize in providing intelligent automation solutions that incorporate elements of BPA, RPA, and BPM, tailored to meet your business’s unique needs. By leveraging the power of BPM platforms, we strive to help you streamline your operations, improve efficiency, and enhance customer experience.

Conclusion: The Value of Business Process Improvement Tools

In today’s dynamic business landscape, the ability to streamline operations, increase efficiency, and deliver superior customer experiences can be a game-changer. Business process improvement software plays a pivotal role in this context, offering a range of tools and capabilities to automate, manage, and improve your business processes.

From Appian’s low-code automation platform to Microsoft’s seamless workflow integration across its applications, there are a plethora of options available. Each tool has its unique strengths and features, and the choice of the right tool depends on your specific business needs and goals.

Choosing a BPM tool is not just about the features it offers today, but also how it can scale and adapt to meet your future needs. As your business grows and evolves, you want a tool that can keep pace and continue to deliver value.

At Anthem CRM, we understand the importance of choosing the right business process improvement software. We offer intelligent automation solutions tailored to your business’s unique needs, incorporating elements of Business Process Automation (BPA), Robotic Process Automation (RPA), and Business Process Management (BPM).

With our solutions, we strive to help you streamline your operations, improve efficiency, and enhance customer experience. We believe in leveraging the power of BPM platforms to drive business growth and boost efficiency.

In the end, the value of business process improvement tools lies not just in their ability to automate and streamline operations, but also in their potential to transform your business. So, take the time to explore, compare, and choose the best tool for your needs.

For more insights into how business process improvement software can benefit your business, check out our blog or explore our comprehensive reporting tools designed for small businesses.

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The journey towards business process improvement begins with the right software. Let’s embark on this journey together.