Cut Costs, Not Quality: Cheap CRM Software for Small Businesses


Are you a small business owner on the lookout for affordable CRM software? We get it—finding cheap CRM software for small business doesn’t mean you have to sacrifice quality. Here are some of the best budget-friendly CRM options to fit your needs:

  • HubSpot CRM: Free plan with unlimited users
  • Monday Sales CRM: $10/month
  • Agile CRM: $9.99/month
  • Mailchimp: $14.99/month
  • Freshsales: $15/month

A good CRM system helps you manage customer relationships, track sales, and streamline operations, all without breaking the bank. Investing in the right CRM can save you time and money, allowing you to focus on what matters—growing your business.

Affordable CRM options for small businesses - cheap crm software for small business infographic pillar-5-steps

Why Small Businesses Need CRM Software

Customer Relationship Management (CRM) software is a game-changer for small businesses. Here’s why it’s essential:

1. Customer Relationship Management

At its core, CRM software helps you manage your customer relationships effectively. Imagine having all your customer interactions, from emails to phone calls, neatly organized in one place. This is what CRM does.

  • Track Interactions: Know when you last contacted a customer and what was discussed.
  • Personalize Service: Use customer data to offer personalized experiences, making each customer feel valued.

Example: A small bakery used CRM to track customer orders and preferences. They started sending personalized birthday discounts, which increased repeat business by 20%.

2. Business Growth

A CRM system can be a catalyst for growth. By organizing and analyzing customer data, you can uncover new opportunities and make informed decisions.

  • Identify Sales Opportunities: Spot trends and identify potential upsell or cross-sell opportunities.
  • Targeted Marketing: Segment your audience and send targeted campaigns that resonate with specific groups.

Statistic: According to TechRadar, businesses using CRM software see an average sales increase of 29%.

3. Efficiency

Efficiency is the name of the game for small businesses. CRM software streamlines operations, saving you time and reducing errors.

  • Automate Tasks: Automate routine tasks like follow-ups and data entry.
  • Centralized Information: Store all customer data in one place, accessible to everyone in your team.

Quote: “Using CRM software allowed our team to focus more on building relationships rather than managing data,” says a small business owner featured on Zapier.

Visualizing the Benefits

CRM Benefits - cheap crm software for small business

Improved Customer Service: Track and personalize interactions.
Increased Sales: Identify and act on sales opportunities.
Enhanced Efficiency: Automate and centralize data management.

In the next section, we’ll dive into the top 10 cheap CRM software options for small businesses. Stay tuned to find the perfect fit for your needs!

Top 10 Cheap CRM Software for Small Businesses

Monday Sales CRM

Monday Sales CRM shines with its marketing automation and no-code workflow features. It frees up your sales team to focus on customer relationships rather than pipeline management. With over 100 app integrations, including e-signature tools and business phone systems, it’s a robust choice for small businesses looking to streamline their operations. Plans start at $10 per user per month.

Agile CRM

Agile CRM is perfect for solopreneurs and freelancers. It offers a free plan for up to 10 users and 1,000 contacts, making it a fantastic budget option. The platform includes email tracking, help desk, and appointment scheduling tools. Paid plans, starting at $9.99 per user monthly, add advanced lead management and sales features like social monitoring and marketing automation.


Mailchimp excels in email marketing and audience segmentation. While many small businesses use it alongside more powerful CRM tools, Mailchimp integrates seamlessly with over 300 platforms. This makes it a versatile choice for businesses focusing on email marketing. It’s free until you reach 130,000 contacts, making it a cost-effective option for growing businesses.


Bitrix24 offers a comprehensive free CRM with team collaboration and project management tools. It’s free for unlimited users, and paid plans start at $49 for five users annually. Features include CRM analytics reports, unlimited contacts and deals, inventory management, and live chat. This makes Bitrix24 an all-in-one solution for small businesses.


Freshsales stands out for its excellent customer service options. The free growth plan supports up to three users and includes a sales pipeline, contact management tools, and a visual sales process dashboard. Paid plans start at $15 per user monthly and offer advanced features like phone calls and instant messaging. Freshsales also provides 24/5 support, even on the free plan.


HubSpot is a powerhouse with unlimited users and up to 1 million contacts on its free plan. It offers foundational tools for ad retargeting and meeting scheduling, making it a robust choice for small businesses. HubSpot’s marketing tools and document repository add extra value, and the paid plans start at $18 per month annually.


Streak integrates directly into Gmail, making it an excellent choice for businesses already using Google Workspace. It offers email tracking, custom fields, and seamless integration with other Google apps. The forever-free plan is ideal for solo professionals, while paid plans offer more features for growing teams.

Bigin by Zoho CRM

Bigin by Zoho CRM is designed for small businesses transitioning from spreadsheets. It offers a customizable platform with add-on tools and a single pipeline focus. This makes it easy to manage contacts and sales pipelines without overwhelming users. It’s a great starting point before potentially upgrading to Zoho’s full CRM product.

Really Simple Systems

Really Simple Systems focuses on B2B marketing and includes features like sales forecasting and task assignment. This makes it a practical choice for small businesses looking to streamline their sales processes. The platform offers a free plan with essential features, and paid plans start at $14 per user monthly.


EngageBay is an all-in-one CRM combining marketing, sales, and customer service tools. It offers a free plan with essential features and paid plans starting at $8.99 per user monthly. EngageBay’s comprehensive approach makes it ideal for small businesses looking to manage all customer interactions from a single platform.

In the next section, we’ll explore the key features to look for in a cheap CRM to ensure you get the best value for your investment.

Key Features to Look for in a Cheap CRM

When choosing cheap CRM software for small business, it’s crucial to focus on the features that will most impact your operations. Here are the key features to look for:

Contact Management

The backbone of any CRM is its ability to manage contacts. Look for a system that allows you to:

  • Store and organize customer data: Names, email addresses, phone numbers, and social media profiles.
  • Track interactions: Emails, calls, meetings, and notes.
  • Segment contacts: Group customers based on characteristics or behaviors to personalize communication.

For example, HubSpot offers robust contact management with the ability to handle up to 1 million contacts, even in its free version.

Sales Pipeline

A visual sales pipeline helps you track deals from lead to closure. Essential features include:

  • Deal stages: Customize stages to match your sales process.
  • Task reminders: Set follow-ups and reminders to ensure no deal slips through the cracks.
  • Forecasting: Predict future sales based on current pipeline data.

Freshsales (formerly Freshworks CRM) provides a clear visual sales pipeline and even the free version includes contact management tools.

Marketing Automation

Automating marketing tasks can save time and improve efficiency. Look for:

  • Email campaigns: Automate sending and tracking emails.
  • Lead scoring: Automatically score leads based on interactions to prioritize follow-ups.
  • Social media integration: Schedule and track social media posts.

Monday Sales CRM is notable for its no-code workflow automation, allowing teams to focus more on building relationships rather than managing pipelines.


Your CRM should work seamlessly with the tools you already use. Key integrations include:

  • Email platforms: Gmail, Outlook.
  • Marketing tools: Mailchimp, social media management tools.
  • Productivity apps: Google Workspace, Zapier.

For instance, Mailchimp integrates with over 300 platforms, making it a versatile choice for email marketing.


Detailed reports help you understand your business performance. Look for features such as:

  • Customizable dashboards: Tailor dashboards to show the metrics that matter most.
  • Sales analytics: Track key metrics like conversion rates and revenue.
  • Customer insights: Analyze customer behavior to improve strategies.

Bitrix24 offers CRM analytics reports, providing deep insights into your sales and marketing efforts.

By focusing on these key features, you can ensure that your chosen CRM will not only be affordable but also effective in helping you manage and grow your business.

Next, we’ll guide you through how to choose the right CRM for your specific needs, ensuring you make an informed decision.

How to Choose the Right CRM for Your Small Business

Choosing the right CRM for your small business can be a game-changer. But with so many options, how do you pick the right one? Here’s a simple guide to help you make an informed decision.

User Experience

A CRM should be easy to use. If it’s too complicated, your team won’t use it effectively. Look for a clean interface and intuitive navigation.

Example: Freshsales is known for its user-friendly design, making it easy for teams to adopt quickly.


Your business will grow, and your CRM should grow with you. Choose a CRM that can handle more users and features as you expand.

Example: HubSpot offers scalable solutions, so you can start with a free plan and upgrade as your needs increase.


When you hit a snag, you need help fast. Look for CRMs that offer 24/7 support and multiple support channels like chat, email, and phone.

Example: Freshsales provides phone and email support, ensuring you get the help you need when you need it.


Your CRM should work well with other tools you use. Check if it integrates with your email, calendar, and other software.

Example: Mailchimp integrates seamlessly with various tools, making it easier to manage your marketing efforts.

Value for Money

Affordability is key, but don’t sacrifice quality. Look for CRMs that offer the features you need at a price you can afford.

Example: Bitrix24 provides a robust free plan, making it a great option for small businesses on a budget.

By focusing on these factors, you can find a cheap CRM software for small business that not only fits your budget but also meets your specific needs.

Next, we’ll answer some frequently asked questions to help you make the best choice.

Frequently Asked Questions about Cheap CRM Software for Small Businesses

What is the most affordable CRM for small businesses?

When it comes to affordability, HubSpot CRM stands out as a top choice. It’s completely free for unlimited users, making it ideal for small businesses that need to manage contacts, track sales, and more without spending a dime.

Another excellent option is Bitrix24, which offers a robust free plan that includes essential features like contact management, project management, and team collaboration.

Both of these CRMs provide a comprehensive set of tools at no cost, making them perfect for businesses that need to keep expenses low.

Can I get a free CRM with robust features?

Absolutely! Many free CRMs offer a surprising number of features. For example, HubSpot CRM provides email tracking, meeting scheduling, and live chat—all for free.

Zoho CRM also has a free version that includes basic CRM functionalities like lead management, contact management, and reporting.

However, it’s important to note that free plans often come with limitations. These might include a cap on the number of users or restricted access to advanced features. If your business grows or requires more functionalities, you may need to upgrade to a paid plan.

How do I integrate CRM with my existing tools?

Integration is crucial for a seamless workflow. Most CRM systems offer integrations with popular tools like Gmail, Outlook, and various marketing platforms.

HubSpot CRM, for example, integrates smoothly with Gmail and Outlook, making it easy to capture emails and track conversations.

Zapier is another powerful tool that connects your CRM with thousands of other apps. This allows you to automate tasks like sending follow-up emails, scheduling meetings, and updating contact information without manual input.

When choosing a CRM, make sure it can integrate with the tools you already use. This will save you time and ensure your data stays organized.

By addressing these common questions, we hope to make your decision-making process a bit easier. Next, we’ll dive into more key features to look for in a cheap CRM.


When it comes to running a small business, every dollar counts. Choosing cheap CRM software for small business doesn’t mean you have to sacrifice quality. With the right CRM, you can streamline operations, increase efficiency, and improve customer relationships without breaking the bank.

At Anthem CRM, we understand the unique needs of small businesses. Our innovative software solutions are designed to help you manage your customer relationships effectively, automate routine tasks, and provide valuable insights into your business operations.

Why Choose Anthem CRM?

  • Streamline Operations: Our CRM integrates seamlessly with your existing tools, automating tasks and keeping your data organized. This means less manual work and more time to focus on growing your business.
  • Increase Efficiency: With features like contact management, sales pipeline tracking, and marketing automation, Anthem CRM helps you run your business more efficiently. No more missed opportunities or forgotten follow-ups.
  • Innovative Solutions: We stay ahead of the curve by continuously updating our software with the latest features and integrations. This ensures you always have the tools you need to stay competitive.

Choosing the right CRM is crucial for your business’s success. By opting for affordable yet powerful solutions like Anthem CRM, you can cut costs without compromising on quality.

Ready to take your business to the next level? Discover how Anthem CRM can revolutionize your operations by visiting our small business CRM and project management page.

By embracing affordable CRM solutions, you can ensure your small business thrives in today’s competitive landscape. It’s not about cutting corners; it’s about making smart choices that offer the best value for your investment.